Product Warranty

1. Warranty Period

The warranty period is two years from the original date of purchase. If the product is replaced during the warranty period, the original warranty period will continue to apply and will not be extended or renewed.

2. Requesting a Replacement

During the Warranty Period

Please contact the authorized retailer from which you purchased the product. After contacting the retailer, submit or send the product together with the warranty certificate. We will assess the product and, where applicable, provide a replacement in accordance with the terms of this warranty.

After the Warranty Period

If the product can be restored to usable condition through replacement, a paid replacement may be offered upon request.

Products Without a Warranty Certificate

Please contact the retailer from which you purchased the product and arrange to submit or send the product for assessment. If the product can be restored to usable condition through replacement, a paid replacement may be offered upon request, except in cases involving an initial defect.

Initial Defects

If you discover a defect or damage in a newly purchased product, please take the product and proof of purchase to the retailer from which it was purchased. Subject to assessment, the product will be replaced with the same or an equivalent product.

Claims relating to initial defects must be made within one week of the date of purchase.

3. Scope of Warranty

a. This warranty applies only to the original purchaser of a product purchased from one of our authorized retailers in Japan. It is not transferable to any subsequent owner.

Products that we determine to have a manufacturing defect will be repaired or replaced free of charge.

This warranty applies only when the product has been used under normal conditions. We reserve the right to determine whether a product qualifies for warranty coverage.

b. Where replacement is possible, the product will be handled as a replacement claim regardless of how frequently it has been used. The color, model, or other specifications of the replacement product may differ from those of the original product.

c. To ensure an accurate assessment, please submit a warranty claim to the retailer promptly after discovering the issue. Continued use of the product after a defect or problem has occurred may result in the product becoming ineligible for warranty coverage.

d. If we determine that the product is not covered by this warranty and it is returned to the customer or replaced for a fee, the customer will be responsible for all associated round-trip shipping costs.

e. If we determine that the product is covered by this warranty, our liability will be limited to the free repair or replacement of the product. Transportation expenses and costs relating to accessories or any items other than the product itself are not covered.

4. Exclusions

Even during the warranty period, the following cases are not covered by this warranty or may be subject to a paid replacement:

a. The warranty certificate or proof of purchase is not provided.

b. The warranty certificate does not include the customer’s name, model name, purchase date, and the retailer’s details or stamp, or any of the information on the certificate has been altered.

c. Failure or damage caused by improper use, incorrect adjustment, error, or negligence.

d. Failure or damage resulting from use for any purpose other than the product’s intended purpose.

e. Failure or damage caused by dropping the product or by transportation after purchase.

f. Failure or damage caused by improper repair or modification, including the use of adhesives, solvents, thread-locking agents, or similar substances.

g. Damage resulting from modifications or repairs carried out by anyone other than us or an authorized retailer.

h. Damage caused by use outside the specified dimensions or specifications.

i. Normal wear and tear, deterioration, corrosion, fraying, breakage, or other consumable damage, regardless of frequency of use.

j. Damage caused by an external impact rather than a manufacturing defect.

k. Breakage, bending, or deformation caused by use exceeding the product’s designed strength or load limits.

l. Cosmetic issues that do not affect product performance, including fading or loss of color from graphics.

m. Deformation or peeling caused by heat or exposure to weather, including leaving the product inside a vehicle where temperatures may become high.

n. Loss or deterioration of parts.

o. Damage caused by improper storage.

p. Loss or damage caused by theft, fire, earthquake, flooding, or other natural disasters.

q. Any other loss or damage not attributable to us.